Our Refund & Return Policy
As a smart and credible seller we always try to improve ourselves and make a healthy relationship between seller and buyer.
We strongly and sincerely urge to all our visitors and buyers to be assured and confident about what you are buying in terms of colour, size, material, price, fittings and looks, and then proceed for checkout and payments. Because once payment is done it is very lengthy and complicated procedure to process cancellations or return, which we absolutely do not take into consideration. So please bear with us and shop wisely as you can.
Even feel free to contact us about the product/item details before buying. We are here to satisfy you with all your queries answered to our best.
In view of this it is our firm policy and we have made it final that we do not entertain any Cancellations, Returns/Refunds or Exchange of products without any soundly valid and credible reasons. Products/Items once sold are not taken back nor any refund is considered.
Kindly do not request, attempt, appeal, claim or register any such activity.
Although specifically in exceptional cases we may take Return/Refund depending on the product catalog, model & parameters, and if the product is received in defective/damaged condition. But for that also we follow strictly our Return/Refund and Damaged product policies. Please refer to the related section below for these policies.
Return/Refund and Defective/Damaged Product Policies.
Non-Returnable Items like lingerie/socks/inner-wear are non-returnable due to hygiene conditions. However, in the unlikely event of a damaged, defective or different item delivered to you, we will provide full refund or replacement if available.
Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement.
The Return/Refund is processed after receiving the product back to our warehouse in its original condition as it was shipped initially. Such Return/Refund takes about 10 to 20 working days to get processed and receive money or exchanged product back to the buyer.
The customer has to pay for return shipping, and also re-forward shipping for new exchanged product.
It is our team who decides on the basis of common consensus whether a particular product/item may be taken as Return/Refund depending upon our policies. Final decision for this is secured by our support team.
Return policy does NOT apply to any international shipping.
Damaged products/items are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective. Damaged products return policy is applied for such returns. Please note in such case full product amount is refunded or another same new product is sent as per policy.
You have 3 days from the date of delivery to claim for return of the product/item and get full refund if it is defective, damaged, or the incorrect product/item is received. The customer has to pay himself for such return shipping.
We may contact you to ascertain the damage or defect in the product/item prior to issuing the refund/replacement.
Procedure and steps of applying for Damaged product return.
- First of all don’t accept any damaged parcel pack from courier boy, immediately return him and take selfie with this person. If possible, take selfie while giving package back to him. Ask him to mark – “Customer not accepted” for this parcel.
- In case the parcel is unbroken/ok. Take clear of the parcel package from front and back both side.
- Also take clear picture of courier slip attached on the parcel.
-
Make a full nonstop opening video of this parcel from start to end.note:- full view of the parcel package, product and its damaged portion must be clearly visible in this clip taken continuously in single shoot.
- Take all possible different pictures of these damaged areas of the received product, if possible also make small video clip of the damaged part.
- Give some description, how and where it is damaged.
- Send all Pictures, Video clips and description to us at our email address. Wait for our reply/approval about sending back the product to our physical address.
Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement.
The Return/Refund is processed after receiving the product back to our warehouse in its original condition as it was shipped initially. Such Return/Refund takes about 10 to 20 working days to get processed and receive money or new exchanged product back to the buyer.
Please Note:
- The opening and product checking video is to be made in a single shoot only.
- No claim will be considered if the above written policies are not followed.
- We look forward for your complete cooperation in smooth processing of any claims applied.
- We are here to help you and hope you can understand our situation and follow our after purchase policies.
- Customer satisfaction is our primary motto.
Our Return Policy
Our refund and return policy lasts for 3 days only. If 3 days have passed since the delivery of product to you, we can’t offer or consider any refund or return or exchange or damaged/missing product refund.
To be eligible for any claim your item must be unused and in the same condition that you received it. It must also be in the original packaging as we have shipped.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
- To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer directly. There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any product/item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that has been claimed for return/refund/damaged/
defective more than 3 days after delivery.
Refunds
Once your returned product is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you about the approval or rejection of your refund/return request.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original mode of payment, within 7 to 10 working days after approval of claim request.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at our {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded absolutely.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same new item, send us an email at our {email address} about exchange of damage product with details {pictures and video clips} as per our damaged product policy and only after getting approval mail from us, send your item to our {physical address as printed on courier packing slip}. We strictly follow our damaged product return/refund policy and expect same from you.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to our {physical address} as per our return product policy.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your new exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. Because we don’t guarantee that we will receive your returned product/item properly to us.
Need help?
Contact us at AgrawalBoutiqueHouse@gmail.com for questions related to refunds and returns.